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Cancellations and Exchange Policy
At calcuttahandicraft.in we believe in helping our customers as far as possible, and have therefore a no questions asked cancellation and refund policy. Under this policy:
o We do not manufacture anything in advance. Each and every product at calcuttahandicraft.in is made-to-order and customized as per your suggestion/requirement/order. In such a case we can’t cancel the order if the process of manufacturing or shipping has been commenced. We request you to get in touch with our customer care team as soon as possible at firstname.lastname@example.org..
o In case of receipt of damaged or defective items, please report the same to our Customer Service team at email@example.com we will be more than happy to replace it.
o In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product at firstname.lastname@example.org.. The Customer Service Team after looking into your complaint will take an appropriate decision.
o For any size/color related issues, contact our customer care team within 48 hours of receiving it. We will be more than happy to replace it with the right size. Kindly note unless it’s a mistake by saitloud, you, the customer, will have to arrange for the return courier. Once we receive the product in same conditions as it was dispatched, we will initiate the exchange the process. The process of exchange may take upto 7 working days. In case of unavailability of the product, it may take longer than that. Also, you must retain all the packing material and tags and we must receive the product back in exactly the same condition as it was sent, otherwise we will not be able to process the exchange.
o If you are, for any reason, not entirely happy with your purchase and do not want replacement as well, we will issue the calcuttahandicraft.in voucher of the same purchase value, which can be redeemed for any of the in-store products. Kindly note, that we will not refund cash.